EasyClaimSG — Redesign the UX

Team project to deliver the client- easyclaim.sg ’s requirements

Easyclaims.sg is a web portal that enables employees make their flexible benefits’ claims. The main users of the portal are employees, HR managers and insurance brokers.

The brief from the client
Ermagede! so sexy!
Key pages of our desktop prototype
  1. The importance of saying NO. The client had wanted us to develop the prototype for employees, HR and brokers. We insisted on our narrowed scope from the start and even recorded conversations (to cover our asses) in which the client had agreed to us. This came in handy when in the end it seemed like the client had not understood our scope prioritisation. But he understood why that’d have been impossible when he saw the amount of work that went into it. All good.
  2. Sometimes people (both us designers and users) get swayed over by the visuals and forget to be mindful of the functionality. Whether it is a good thing or not is not as important as the fact that this syndrome exists.
  3. If you can identify the strengths each person brings to the table, and delegate tasks accordingly, it goes a long way in keeping all team members motivated, while getting things done faster.